Acceptable Use Policy

GEXCAP INC · Version 1.0 · Effective 2026-08-23

This policy forms part of the Terms of Service. Breaking it can mean content removed, a listing unpublished, or an account suspended.

You must not

Listings and identity

• list a Property you have no right to let, or that does not exist
• use photographs that are not of the Property, or that are misleading
• post a licence or registration number that is not genuine and current
• impersonate anyone, or use a false name or false identity

Money

• take payment or arrange a Booking outside the Platform in order to avoid fees
• ask a Guest to transfer money to an account other than the one shown at checkout
• use the Platform for money laundering, sanctions evasion or any other crime

Property and stays

• use a Property for anything unlawful
• exceed the stated occupancy, or hold a party or event where the listing forbids it
• sublet a Property you booked

People

• harass, threaten, defame or abuse another user or our staff
• discriminate on any ground protected by law
• post another person's personal data without their consent

Content

• upload anything you do not have the right to upload
• post content that is unlawful, hateful, sexual, violent or deceptive
• manipulate reviews or rankings, or write a review of a stay that did not happen

The Platform itself

• scrape, crawl or copy Platform data other than as we permit
• interfere with the Platform's operation or security, or attempt to gain access you were not granted

Reporting

To report a listing, a review, a message or a user, write to m.iorgu@gexcap.com with enough detail for us to find it. To report suspected fraud, write to m.iorgu@gexcap.com and do not transfer money.

What we do about it

We review reports we receive. Depending on what we find we may leave the content, remove it, unpublish a listing, restrict features, suspend an account or terminate it, and where appropriate report to the authorities.

We tell the person affected what we did and why, and give them a way to respond, except where telling them would be unlawful or would frustrate an investigation. If you think we got it wrong, reply to the message we sent you and a different person will look at it.