Cancellation and Refund Policy

GEXCAP INC · Version 1.1 · Effective 2026-08-26

This policy forms part of the Terms of Service.

If the Guest cancels

Calculated from the check-in date:

• 14 or more days before — full refund of everything paid.
• 7 to 13 days before — 50% of the total paid.
• Fewer than 7 days before — no refund.

If the Host cancels

The Guest is refunded in full — everything paid — whenever the cancellation happens.

A Host who cancels a confirmed Booking withdraws accommodation the Guest was relying on. The sliding scale above is the Guest's alone and is never applied to a Host cancellation.

We may, without being obliged to, help the Guest find somewhere else. We do not guarantee to do so and we do not cover any price difference. A Host who repeatedly cancels confirmed Bookings may have listings suspended or removed.

Circumstances outside anyone's control

Where a stay becomes impossible for reasons outside both parties' control — a natural disaster, a government restriction, the withdrawal of a licence the letting depends on — we may cancel the Booking and refund the Guest in full.

Changing a Booking

The Platform does not currently support changing a confirmed Booking. A change of dates means cancelling under this policy and making a new Booking. Host and Guest may agree something between themselves through Platform messaging, but the Booking record and the payout follow the original Booking unless we agree in writing to amend it.

This is a beta limitation and we intend to remove it.

How a refund reaches you

Refunds go back to the original payment method or bank account.

A refund of a bank transfer is made manually and may take up to 10 business days after it is approved. Where we need your account details to send it, we will ask; delay caused by details given incorrectly is not something we can control.

Your statutory rights

Nothing in this policy affects a consumer's rights under the law, including any right to a remedy where the accommodation was not as described. If the Property was materially different from the listing, tell us at m.iorgu@gexcap.com — this policy is not the limit of what you may be entitled to.